Returns

General Returns

Jack North America provides a 30 Day Money Back Guarantee. We get that circumstances change and you may want to exchange or return your equipment. We know that our customers want to feel comfortable and confident when making a purchase that you will be taken care of after the purchase in case you are having doubts, or in very rare cases something went wrong with your order.

To return an item for any reason, simply contact us via phone or e-mail sales@jacknorthamerica.com and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number; as different products must be returned to different warehouse locations and inspected.

Unopened Items: may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.

Opened Items: may be returned for a refund at the full sale price. Merchandise must be returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories). Opened items will be thoroughly inspected to ensure all components are accounted for before issuing a refund.

Return Shipping: in the event that there is any problems with your order at the neglect of Jack North America or you receive a defective product; any shipping cost will be covered by us. Any other issues will be regarded as a General Return, in that case any shipping cost associated with the return will be deducted from the refund amount.

If you have any questions regarding our Return Policy please feel free to contact us at support@JackNorthAmerica.com. We strive to answer all your inquiries in a complete and timely manner.

General Returns - Exclusions

Unfortunately due to limited warehouse space and logistical cost Jack North America can not accept assembled sewing machines.