Jack North America provides maintenance and repair services for all equipment purchased via our website or physical location. We only use authorized Jack Sewing Machine Co. LTD parts for all our repair and service work. We strongly recommend you keep and do not destroy the original packaging that your machine head comes in to facilitate easier shipping when sending your machine to us. Customers are responsible for all shipping charges associated with having your machine serviced by us. Depending on the frequency of usage we recommend the following maintenance intervals:
- Consumer Use: Every Other Year
- Business Use: Heavy Use - Six Months, Light Use - One Year.